INITIATE A RETURN

return via contact form , or call us if you have any questions.

DROP OFF YOUR ITEM OR SCHEDULE A PICK-UP

return at our pickup stations or we can pick up the item

REFUND PROCESSED

once we receive your returned item, we will inspect it and process your refund and this cannot be changed after option has been registered by our CS team.

Return Policy

Can I return this product?

You can return this product within 7 days after receiving your original order ONLY if it has a manufacturing defect, does not turn on, counterfeit or you have received the wrong product (with seal not broken).

If you change your mind after placing the order, a return will be allowed if sent back with the rider during the time of delivery (return on the spot) with seal not broken (if any).

What are the next steps?

Once you have submitted your return request, we will contact you within 48 hours to arrange retrieval. You will also have the choice to deliver the product to one of our pickup Stations.

 

Once your product is retrieved a quality check will be done to verify the issue and within 72 working hours, a confirmation will be provided to ascertain if the item shall be repaired, replaced or refunded.

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