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Frequently Asked Questions
Order & Returns
How do I place an Order?
A: You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.You can also easily make reorders afterwards by clicking the “reorder” button on any of your previously made orders. After clicking the “reorder” button the cart will open and you can change quantities or products.
How Can I Cancel Or Change My Order?
A: Speeding up the process. By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.Traceability: You will have easy access to all of your previous orders any time you want.Reordering: you can make a re-order anytime based on your previous orders by only couple of clicks. This will save time and effort as you don’t need to go through all the documents and emails from the past.
What information should I input when ordering?
our online ordering system will ask for all the important information you should submit. If you have a VAT number, please remember to submit it. This will make sure the shipment is not delayed because of the lack of VAT number
How can I get offer of bulk amounts?
When you are logged in and you add products to shopping cart, you have the ability to send offer request to us using the shopping cart. You just need to add the products and quantities you are interested in and click “offer request”. We will send you an offer. Please note that this feature should only be used for bulk quantity price requests.